Terms and Conditions Toke99 — Complete Platform Usage Guide

By accessing, registering, or using any part of the toke99 platform — whether via the website, mobile app, or any other channel we provide — you hereby confirm that you have read, understood, and agree to be bound by all terms and conditions contained in this document, together with our Privacy Policy and Responsible Gaming Policy.

To be eligible to use toke99's services, you must meet all of the following criteria:

• Age: You must be at least 18 years of age at the time of registration and throughout the period of account use.
• Legal capacity: You have full legal capacity to enter into a binding agreement under the laws applicable to you.
• Not a restricted individual: You are not listed on any recognised gambling exclusion list, whether self-requested or imposed by a regulatory authority.
• Accurate information: All information you provide during registration and account use is truthful, accurate, and up to date.

Each individual is permitted to hold only one (1) active toke99 account at any time. Ownership of multiple accounts by the same individual is strictly prohibited, regardless of whether the accounts are registered under different names, use different email addresses, or are accessed from different devices.

During registration, you are required to provide accurate and complete information including your full name, date of birth, active email address, and valid contact details. Toke99 reserves the right to request identity verification documents (KYC) at any time to confirm the accuracy of the information provided.

You are solely responsible for the security of your account username and password. toke99 shall not be liable for any loss or damage arising from:

• Third-party use of your account resulting from your negligence in keeping your password confidential
• Activities carried out through your account, whether with or without your knowledge
• Unauthorised access to your account resulting from disclosure of your password to another party

Toke99 supports a range of deposit and withdrawal methods suited for players in Malaysia, including local bank transfers, TNG eWallet, and other popular e-wallets. All financial transactions on the toke99 platform are processed in Malaysian Ringgit (MYR).

Toke99 follows a clear and transparent withdrawal policy:

• Processing time: Approved withdrawal requests submitted before the daily cut-off time will be credited to the recipient's account on the same day.
• Account verification: Your first withdrawal requires verification of a valid bank account in your own name. Withdrawals to third-party accounts are strictly prohibited.
• Withdrawal limit: Daily and weekly withdrawal limits apply based on your account's VIP tier. Check your account panel for your current limit details.
• Additional checks: Toke99 reserves the right to request additional documents before approving withdrawals that exceed certain thresholds as a standard security measure.

Funds deposited into your toke99 account must be used solely for gaming purposes. toke99 is not a financial institution and does not accept deposits purely for storage or money transfer purposes.

All bonuses and promotions offered by toke99 are subject to the specific terms and conditions stated on their respective promotions pages. The following general terms apply to all toke99 promotions unless otherwise stated:

• Each bonus may only be claimed once per eligible user, unless otherwise stated in the relevant promotion's terms.
• Bonuses cannot be directly converted to cash and must meet the specified wagering requirements (rollover) before any withdrawal is permitted.
• Wagering requirements are calculated based on the bonus amount received, not the deposit amount, unless otherwise stated.
• Toke99 reserves the right to void any bonus if signs of abuse or fraud are detected by our system.
• Bonuses that expire due to failure to meet wagering requirements within the stipulated timeframe will not be reinstated.

Players found abusing the toke99 promotions system — including but not limited to opening multiple accounts to claim bonuses repeatedly, placing opposing bets to meet rollover requirements, or coordinating with other players to exploit the system — will have all bonuses forfeited and may face permanent account suspension.

All games available on the toke99 platform use certified random number generator (RNG) technology or genuine physical hardware for Live Casino games. Every game outcome is random and free from any influence or manipulation.

Players are responsible for understanding the rules of each game before they start playing. Toke99 provides information on game rules, payout odds, and return-to-player (RTP) rates for every game offered.

The following are strictly prohibited on the toke99 platform:

• Fraud and exploitation: Any attempt to exploit software bugs, system vulnerabilities, or technical errors to gain an unfair financial advantage.
• Use of unauthorized software: Use of automated bots, third-party assistance software, or any tools that provide an unfair advantage over other players or the platform.
• System disruptions: Any attempt to disrupt, hack, or compromise the operability of the toke99 platform.
• Money laundering: Use of the toke99 platform for money laundering or any unlawful financial activity.

Toke99 takes player privacy seriously. All personal data collected during registration and platform use is processed in accordance with our separate Privacy Policy. Our Privacy Policy forms part of the binding agreement between you and toke99.

In summary, toke99 collects and uses your personal data for the following purposes:

• Account management and identity verification (KYC)
• Secure processing of deposits and withdrawals
• Delivery of customer support services
• Sending relevant promotional information and offers (with your consent)
• Legal compliance and fraud prevention

Toke99 does not sell, rent, or share your personal data with third parties for marketing purposes without your explicit consent. Your data is protected by 256-bit SSL encryption and stored on secure servers with strict access controls.

Toke99 reserves the right to temporarily suspend or terminate any user account without prior notice if we have reasonable grounds to believe that:

• The user has violated any provision of these terms and conditions
• Account used for fraudulent activity, money laundering, or other illegal purposes
• Multiple accounts registered by the same individual
• Information provided during registration is false or misleading
• The user is involved in attempts to exploit the bonus system or platform

If your account is terminated due to a terms violation, any outstanding bonus balance that has not met its wagering requirements will be forfeited. Valid deposit balances will be returned subject to a case evaluation process as determined by toke99.

Players also have the right to close their account at any time by contacting the toke99 support team. Account closure requests will be processed within 5 business days, and any eligible balance will be returned once all required checks are complete.

To the extent permitted by applicable law, toke99 shall not be liable for any direct, indirect, incidental, special, or consequential losses arising from:

• Use of or inability to use the toke99 platform
• Service interruptions, technical failures, or scheduled maintenance
• Game results or wins lost due to internet connection failure on the user's end
• Any act or omission by third-party service providers

Toke99 makes no guarantee that the platform will always operate without interruption or be free from errors. While we make every effort to ensure continuous service, occasional technical disruptions are entirely beyond our control.

Toke99 is committed to promoting healthy and responsible gaming. We provide a range of tools players can use to manage their gaming activity:

• Deposit limit: Set daily, weekly, or monthly deposit limits that cannot be increased immediately — a 24–72 hour waiting period applies to any limit increase.
• Loss limit: Set a maximum loss limit over a defined period to ensure you never exceed your gaming budget.
• Session time limit: Limit the amount of time you spend on the platform per session or within a weekly period.
• Temporary account pause: Suspend access to your account for a period of 24 hours to 30 days if you need a break from gaming.
• Self-exclusion: Option to fully self-exclude from the platform for an extended period, from 6 months to permanently.

If you or someone you know shows signs of a gambling problem, please contact the toke99 support team for guidance and assistance. We take this matter seriously and will help you access the appropriate support resources.

Toke99 reserves the right to modify, add, or amend any part of these terms and conditions at any time. Any material changes will be communicated to users via:

• Notice prominently displayed on the platform's home page
• Email to your registered email address (if the change is significant)
• Update of the "Last Updated" date at the top of this document

Continued use of the toke99 platform after any changes to the terms constitutes your acceptance of the amended terms. If you disagree with the changes made, you have the right to close your account.

These terms and conditions are governed by and interpreted in accordance with applicable laws. Any disputes arising from or related to these terms will be resolved through appropriate channels under the relevant jurisdiction.